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Customer Service Representative

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Company Information

Global TekMed Holdings is a conglomerate of industry-leading businesses spanning multiple markets, including Sales, Marketing, IT, Management, Accounting, and more. Our primary focus is supporting military veterans and veteran-owned businesses.

Working with the veteran community has inspired an internal culture of hard work and steady growth that is responsible for our success. At Global TekMed Holdings, team members are given access to valuable resources and high growth opportunities, empowering them to excel in their careers across multiple industries and disciplines.

We are looking for passionate individuals who want to grow their careers and support the military veteran community. Come be a part of something great!

Job Description

Locations: Las Cruces, NM

Job Type:  Full-time (40 hours per week). May require additional hours, evenings, and/or weekend work.

The candidate may be required to perform, but not limited to, the following:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team sales targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED

  • Knowledge of phone support
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer service and phone call experience preferred

Benefits:

  • 401(k) Plan
  • Medical Insurance
  • Paid Holidays
  • Paid Time Off

Global TekMed Holdings is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.

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