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Customer Support Manager NM

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Company Information

Global TekMed Holdings is a conglomerate of industry-leading businesses spanning multiple markets, including Sales, Marketing, IT, Management, Accounting, and more. Our primary focus is supporting military veterans and veteran-owned businesses.

Working with the veteran community has inspired an internal culture of hard work and steady growth that is responsible for our success. At Global TekMed Holdings, team members are given access to valuable resources and high growth opportunities, empowering them to excel in their careers across multiple industries and disciplines.

The ideal candidate will have excellent communication skills, technical knowledge, and have a proactive approach to support our customers to have a positive outlook. Come be a part of something great!

Job Description

  • Employment – Full-time (40 hours per week). May require additional hours, evenings, and/or weekend work.
  • Location – Las Cruces, NM

The candidate may be required to perform, but not limited to, the following:

  • Supervising the daily operations of the Support Department.
  • Setting goals and expectations for team members and helping them reach those goals.
  • Ensuring customer service level is up to standard.
  • Handling customer queries and complaints in a timely manner.
  • Making weekly and monthly reports for Executives.
  • Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED

  • 2+ years of Management experience
  • Leadership skills.
  • Excellent written and verbal communication skills.
  • Problem-solving skills.
  • A passion for customer satisfaction.
  • Time management skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Customer service and phone call experience preferred.

Benefits:

  • 401(k) Plan  
  • Medical Insurance  
  • Private Gym 
  • Paid Holidays  
  • Paid Time off 

Global TekMed Holdings is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.

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